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              Customer Intelligence

              Intelligence to anticipate needs and drive engagement

              Featured Case Study

              Customer Care Done Right—With Real-Time AI

              We provided an analytics platform informed by AI to an industry-leading P&C insurer to improve customer service, help supervisors monitor call quality and help CSRs understand customer sentiment during insurance claims calls.

              Case Studies

              image of woman healthcare provider lecturing & pointing to something on a smart TV

              Examining physician notes identified social determinants of health, helping improve both quality of care and costs.

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              A global consumer-goods client now has an automated way to syndicate product data to its 500 ecommerce partners.

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              AI automation creates ad extensions using natural language processing that improve click-through rates by 10%.

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              A large health network identified and recommended appropriate solutions to improve interactions and satisfaction.

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              A biotechnology company better understands factors in patients following or abandoning medication regimens.

              Take the first step

              Contact us for more information